Return of Goods for Credit


Items correctly supplied against a firm order may not be returned for credit without our prior agreement and you must notify us within 14 days of delivery if you wish to return them.

We reserve the right to levy a 25% handling charge (reduced to 12.5% if the return is processed via our website) and no carriage charge will be recredited or reimbursed.

Goods returned for credit must include the invoice number on which they were purchased before any credit note can be issued and any wrapping must be intact and unmarked. In any event, goods correctly supplied cannot be returned if they have been printed, embroidered or otherwise personalised for the buyer or if they are not items we normally hold in stock

Goods sold at a reduced price for stock clearance purposes are non-returnable.

This is stated in section 21 of our full Terms & Conditions